Strategy

Turning the IT organization into a highly effective shop is a success onto itself.  However, to maximize a CIO’s contribution to the organization he/she needs to be a trusted business adviser and problem solver helping departments or functional areas solve business problems, improve processes and provide leadership. For CIOs to maximize their effectiveness in helping organizations meet […]

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Recently I helped a system user with a technical issue over a weekend.  The user was very apologetic when she called me and was basically at wits end.  She needed support on a financial report writer that failed to generate any reports.  As the Controller of the company, she was trying to finish the month […]

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