Virtual Desktops Your Team Can Actually Work On — From Anywhere
When a hyperscaler region goes dark, the desktops running on it go with it. On October 19–20, 2025, a hidden race condition in Amazon DynamoDB's DNS automation took down AWS US-East-1 for hours and pulled Snapchat, Fortnite, Ring, Roblox, Coinbase, and Signal down with it (AWS Outage Latest — New Analysis Explains What Went Wrong And Why, 10/23/2025). Nine days later, an Azure tenant configuration failure grounded Alaska Airlines flights for the third time in a year (Alaska Airlines Hit by Disruptions Due to Microsoft Azure, 10/30/2025). On November 18, 2025, a Cloudflare outage took X and ChatGPT offline (Massive Outage of Websites Reported as Cloudflare Goes Down).
If your virtual desktops live on one of those platforms, your workforce stopped working too.
IntelliData hosts VDI on a private cloud with a smaller, isolated failure domain — and a named engineer who picks up when something breaks. Not a ticket queue. Not a chatbot in a different time zone. A person who already knows your environment, your users, and your compliance scope.
VDI Without the Big-Box Tradeoffs
With AWS WorkSpaces or Azure Virtual Desktop, you get a multi-tenant desktop running in a region that serves thousands of other companies. You get a shared-responsibility compliance model where most of the configuration burden lands on you. You get bandwidth meters, egress fees, and an account number in someone else's CRM.
With IntelliData VDI, you get dedicated resources on a SOC 2 examined hosting platform, a flat monthly fee with backups and firewall included, and a partnership with engineers who answer the phone.
What You Get With IntelliData VDI
⚡ Dedicated resources — no noisy neighbors.
Your CPU, RAM, and SSD storage are yours. Login storms at 8:45 a.m. don't crawl because someone else's batch job is hammering the same hypervisor.
💾 SSD-backed storage and unlimited bandwidth.
No egress fees. No throttling. Your remote users get the same responsiveness whether they're opening Outlook or pushing large CAD files.
🔒 SOC 2 examined hosting environment.
Our IntelliData Hosting Platform is examined annually against the AICPA Trust Services Criteria for Security, Availability, Processing Integrity, Confidentiality, and Privacy by an independent third-party auditor (SOC 2 Type 2 examination, IntelliData Solutions Inc.). Compliance posture is built into the platform — not configured by you after deployment.
🛡️ Centralized data, never on the endpoint.
When a laptop walks out of a coffee shop, your data stays on our servers behind encryption and multi-factor authentication. The device is a window, not a vault.
🎧 A named engineer on your account.
When a user can't log in at 7:30 a.m., you call the person who knows your gold image, your AD integration, and your tier-1 priorities. Per our SLA, Level 5 issues — a full work stoppage — get a response in under one business hour (IntelliData Solutions SLA documentation). Lower-severity tickets are tiered down from there.
💲 Backups, firewall, and DR options included.
Flat monthly fee. The pricing you see at signing is the pricing on your invoice.
Who IntelliData VDI Is Built For
FDA-regulated firms that need 21 CFR Part 11 audit trails, validated environments, and documented DR — without a 40-page shared-responsibility worksheet.
Architecture, engineering, and construction (AEC) firms running AutoCAD, Revit, and BIM 360 across distributed teams who can't afford render lag or large-file sync delays.
Healthcare organizations that need HIPAA-aligned hosting, signed BAAs, and PHI that never touches a personal device.
Financial services firms with uptime obligations, encryption requirements, and audit cycles that don't tolerate "we're investigating" status pages.
DoD contractors and defense supply chain working toward CMMC Level 2 in controlled environments where ITAR boundaries matter.
Mid-market firms that tried a hyperscaler VDI product, watched the bill double, and couldn't get a human on the phone when desktops froze.
How It Works
- Discovery. A real engineer — not a sales rep — reviews your current desktop environment, user personas, application stack, and compliance scope. We tell you what fits and what doesn't.
- Design. We build the gold image, plan AD/SSO integration, size the resources for your peak load (not your average), and document the DR and backup posture.
- Migration. We pilot with a small user group, gather feedback, then roll out in waves. Lift-and-shift migration is included where it applies.
- Operate. Your named engineer stays on the account. Patching, monitoring, backups, and tier-1 through tier-3 support are part of the flat monthly fee.
IntelliData VDI vs. Hyperscaler VDI
| Dimension | AWS WorkSpaces / Azure Virtual Desktop | IntelliData VDI |
|---|---|---|
| Support | Ticket queue, tiered escalation, offshore agents | A named engineer who knows your environment |
| Pricing | Variable, egress fees, per-hour add-ons | Flat monthly fee — backups, firewall, support included |
| Performance | Multi-tenant, shared IOPS, throttled bandwidth | Dedicated CPU/RAM, SSD storage, unlimited bandwidth |
| Compliance | Shared-responsibility — you configure it | SOC 2 examined hosting platform |
| Blast radius | Region-wide cascades affecting thousands | Isolated environment, smaller failure domain |
| Relationship | Account number in a CRM | A partner with your engineers on speed dial |
Frequently Asked Questions
How fast can we get our users onto IntelliData VDI?
Most rollouts move from kickoff to pilot in two to four weeks, depending on application complexity, integration scope, and user count. We size the project against your peak — not a generic template — and tell you the realistic timeline before you sign.
What devices can our team use to connect?
Any reasonably modern laptop, tablet, or thin client. Windows, macOS, iPadOS, Android, and Chromebook are supported. The endpoint is a window into the desktop — the work happens on our servers.
What happens if a user's laptop is lost or stolen?
Nothing material. The desktop, applications, and data live in our data center. The endpoint holds no business data. You revoke access in minutes from our portal — or call your named engineer and we'll do it for you.
How do you handle compliance audits?
We provide our SOC 2 Type 2 report under NDA, document our control environment, and support customer audits with letters of attestation and evidence packages. For HIPAA, we execute BAAs. For CMMC, we scope the controlled environment in writing before deployment.
What's covered in the flat monthly fee?
Dedicated compute and storage, SSD-backed performance, unlimited bandwidth, perimeter firewall, daily backups, patching, monitoring, and tier-1 through tier-3 support from a named engineer. Disaster recovery site options are available as an add-on — request current terms.
What happens if your data center has an issue?
DR options exist for exactly this. Configuration-dependent, but the standard pattern is a secondary site with failover documented and tested annually. Ask about our disaster recovery site service when scoping.
How does your SLA compare to a hyperscaler's?
Hyperscaler SLAs are credit-based — when they fail, you get a service credit. Our SLA is response-time-based and tied to a named human. Level 5 (full stoppage) gets a response in under one business hour. Level 4 (significant impact) under two business hours. Levels graduate down from there (IntelliData Solutions SLA documentation). Request current terms for the full breakdown.
Move Beyond Big-Box VDI
You don't need a hyperscaler's logo on your invoice. You need desktops that show up for your team every morning, a predictable bill at the end of the month, and an engineer who knows your name when you call.
Schedule a 20-minute infrastructure review with a real engineer — not a sales bot — and see your current VDI footprint side-by-side with what IntelliData would deliver.
Or call 516-268-3004 and talk to someone who can actually answer the question.
